Can I get more detailed product information?
We are here to assist you any way we can. If you require more detailed information about a product or looking for something you don’t see, please ask.
Detailed specifications & other technical assistance is available upon request.
Are the prices and information you publish accurate?
We always strive to provide accurate and competitive pricing and information. We are continually working to update and lower pricing wherever we can and provide the most accurate information available to us. However, pricing and specifications are subject to change without notice.
What is your back-order policy?
We strive to fill every order complete, however occasionally we may be out of stock on an item. We will notify you in the event of a back-ordered item and ask if we can ship the bulk of your order right away. When your back-ordered item arrives, we will notify you and ship the next business day.
If I give you my email address, will I get SPAM?
Absolutely NOT! We will use your email address only to ask a question regarding an order we are processing for you or confirm details of your shipment. We also may use your email address to offer you specials from time to time and to keep you informed about the status of your account. We pledge to keep all your personal information private and will never sell your email address or offer it in any way to any outside company or agency. You can also unsubscribe easily at any time.
Want an item, but don’t see it?
TDL has thousands of items available to us. While our stocked items list is always growing, we simply cannot stock every item available. If you are looking for an item that you don’t see, please ask one of our customer service reps. We would be more than happy to provide availability and pricing to you.
How do I place an order?
Placing an order with TDL is easy and we are here to help grow your business. You can place order directly on our web site, by e-mail, by fax, or by calling toll free 1-888-835-3478 and speaking to one of our sales reps.
Want to pick up orders?
You are more that welcome to place and pick up orders at any of our locations. To speed up your pick-up time, it’s advised to place your orders in advance and we will do our best to have the order ready for pick up when you arrive.